ACCOUNT EXECUTIVE
- Markets and promotes transit pass programs and services to businesses and colleges in Los Angeles County
- Addresses questions and complaints to resolve problems and recommend corrective action within the assigned area of responsibility
- Collects, compiles and analyzes information from various sources on a variety of special topics related to employer programs and contracts
- Monitors contracts for Metro’s Employer Annual Pass Program (EAPP)
- Reviews and verifies that EAPP contracts meet Metro compliance
- Follows up with prospective customers
- Tracks and monitors clients account activities, including account balances, refunds, and payments
- Creates and designs program surveys
- Photographs employees and students for identification cards
- Prepares and submits regular written status reports of activity
- Prepares PowerPoint presentations for various audiences
- Catalogs, orders, and organizes promotional materials and Metro Pop-Up merchandises
- Contributes to ensuring that the EEO policies and programs of Metro are carried out
- Modern theories, principles and practices of outreach programs, customer service, telephone etiquette, telemarketing, and sales techniques
- Event Coordination
- Business computer software applications including Windows, Word, Access, Excel, PowerPoint, and Outlook
- Report preparation methods