GENERAL CLERK III - KF

About Metro

Job Summary
Under moderate supervision, maintains records and/or various materials, and provides clerical support at an operating division to ensure that the division is operating in an efficient manner and able to achieve goals for providing safe and effective transportation to the public.

Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes
Education

• Associate′s Degree or two-year university equivalent in a related field preferred (Existing Spec has no Education required)

Experience

• One or more years of experience performing clerical, typing, and stenographic duties, with increased responsibility over time

Certification/Licenses

• None required Note The above minimum qualifications reflect best practices. The blue highlights indicate a difference between the draft job spec, the original job spec and/or the questionnaire.
  
  Preferred Qualifications
  
  Example of Duties
  

• Reviews, maintains, and updates personnel records; may administer workers′ compensation files

• Completes payroll and processes payroll changes

• Reviews daily payroll reports for completeness and accuracy

• Calculates final payroll earnings for employees being terminated from service and requests special checks from payroll

• Prepares letters, correspondence, memos, forms, and reports using a typewriter or a personal computer

• Posts information from logs to employee files

• Maintains and updates various lists, logs, and departmental records on a daily basis

• Purchases and maintains supplies

• Responds to inquiries from internal and external customers regarding procedures and personnel records

• Answers telephones and acts as an office receptionist

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties
  
  
  Knowledge and Abilities
  Essential Knowledge, Skills and Abilities
  Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • General office practices and procedures

  • Complex recordkeeping

  • English grammar, spelling, and punctuation

  • Microsoft Office Suite applications

  
  Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Complex recordkeeping

  • Correctly filing materials alphabetically, numerically, and chronologically

  • Dealing tactfully and effectively with the public and other departmental staff

  • Responding appropriately to inquiries and requests for information

  • Computer usage

  • Typing 50 net words per minute

  
  Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Prepare correspondence and reports

  • Operate a personal computer and a computer terminal

  • Maintain confidentiality of materials and files

  • Proofread work and identify errors

  • Follow oral and written instructions

  • Read, write, speak, and understand English
    Special Conditions
    The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
    Working Conditions
    

  • Normal office situation (Constantly)

  • Close exposure to computer monitors and video screen (Constantly)

  • Stockroom or warehouse (Occasionally)

  • High dust, dirt, and/or grease environment (Occasionally)

  • High noise environment (Occasionally)

  • Work with poor ventilation (Occasionally)

  • Extensive safety training and/or use of protective devices and personal protective gear (Occasionally)

  • Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments (Occasionally)

  • Work after designated regular hours in case of special assignments or emergencies (Occasionally)

  • Available for overtime work when necessary (Occasionally)

  • High work speed to meet required quotas or volume of piecework (Occasionally)

  
  Physical Effort Required
  

• Sitting at a desk or table (Constantly)

• Operate a telephone or other telecommunications device and communicate through the medium (Frequently)

• Type and use a keyboard and mouse to perform necessary computer-based functions (Constantly)

• Standing (Occasionally)

• Walking (distance 5′ to 100′) (Occasionally)

• Intermittently sitting, standing, stooping (Occasionally)

• Light lifting or carrying 25 lbs. or less (Occasionally)

• Repetitive motion (e.g., typing, calculator, stapling, stamping, filing, sorting, operating equipment, writing) (Constantly)

• Communicating through speech in the English language required (Constantly)

• Good hearing (Frequently)

• Good close vision to read typed or hand-written material (Frequently)

• Understand, remember and apply verbal and/or written information (Constantly)

• Organize thoughts and ideas into understandable terminology and to complete tasks (Constantly)

• Communicate, exchange and/or explain information (Frequently)

• Count, compute, analyze and/or interpret numerical data (Frequently)

• Conduct research, analyze data and/or document findings (Occasionally)

• Prioritize and manage workload (Frequently)

• Control one′s own emotional reactions (e.g., frustration) (Occasionally)

• Work in a high-pressure environment with the ability to manage potentially dangerous situations (directly/indirectly) (Occasionally)