VAN NC QCP 1 - PRNCPL DEPT SYS ANALYST

About Metro

Job Summary
Preforms highly complex systems and reporting work to troubleshoot and solve information systems issues for a specified area or department.

Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes
Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field

Experience

• Four or more years of experience performing business and systems analysis, planning and implementation of information systems, and analytical reports, with increased responsibility over time; some positions in this class may require specialized experience in area of assignment (Existing Spec has "4 years' senior-level experience")

Certification/Licenses

• Valid California Class C Driver License (Questionnaire has no License required) Note The above minimum qualifications reflect best practices. The blue highlights indicate a difference between the draft job spec, the original job spec and/or the questionnaire.
  
  Preferred Qualifications
  
  Example of Duties
  

• Troubleshoots and solves highly complex information systems issues

• Performs cross-functionally to integrate highly complex information systems and business process changes in support of strategic business needs

• Plans, conducts, and leads major systems projects; reviews and evaluates results

• Performs requirements gathering, systems analysis and design, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departments

• Compiles complex and comprehensive reports and correspondence

• Provides guidance to departmental staff on information system projects and programs

• Provides direction to consultants regarding systems needs and acceptability of alternatives

• Evaluates systems to ensure that requirements are properly satisfied

• Verifies vendor compliance with contract and work plan

• Writes business and reporting requirements, and uses case diagrams and functional requirements for new applications or modifications to existing applications

• Consults with business and technical subject matter experts (SMEs) to ensure that customer requirements are translated to information system specifications

• Monitors system performance and troubleshoots, analyzes, and resolves system problems; responds to systems emergencies

• Facilitates systems training and creates technical documentation

• Develops analytical models to extract and analyze data from various Metro systems to provide management with decision-making tools

• Participates in department′s information security, disaster recovery, and safety programs

• Participates in evaluation and awards of contracts to information systems vendors

• Oversees, trains, and motivates assigned staff

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties
  
  
  Knowledge and Abilities
  Essential Knowledge, Skills and Abilities
  Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Theories, principles, and practices of specified application areas, systems analysis, and statistical methods

  • Enterprise software implementations and upgrades, and/or support of relational systems such as Oracle

  • Interpretation/translation of analytical work results into business results

  • Applicable local, state, and federal laws, rules, and regulations governing information systems

  • Capabilities of large-scale computer systems

  • Principles of project management

  • Principles of supervision

  
  Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Leading assigned information systems projects/activities

  • Performing highly complex systems and reporting analysis and design

  • Investigating and resolving information system problems

  • Data analytics

  • Microsoft Office Suite applications and required departmental software

  • Internet connection tools

  • Determining strategies to achieve goals

  • Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes

  • Exercising sound judgment and creativity in making decisions

  • Communicating effectively orally and in writing

  • Interacting professionally with various levels of Metro employees and outside representatives

  
  Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Effectively communicate cross-functionally between business and technical staff

  • Prepare comprehensive and ad hoc reports and correspondence

  • Meet time sensitive constraints and deadlines

  • Multi-task and work in a fast paced, team-oriented environment

  • Think and act independently

  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

  • Supervise, train, and motivate assigned staff

  • Read, write, speak, and understand English
    Special Conditions
    The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
    Working Conditions
    

  • Normal office situation (Constantly)

  • Close exposure to computer monitors and video screen (Constantly)

  • Work after designated regular hours in case of special assignments or emergencies (Occasionally)

  • Available for overtime work when necessary (Occasionally)

  • High work speed to meet required quotas or volume of piecework (Occasionally)

  • Travel, without overnight stays (Occasionally)

  • Travel, including overnight stays (Occasionally)

  
  Physical Effort Required
  

• Sitting at a desk or table (Constantly)

• Type and use a keyboard and mouse to perform necessary computer-based functions (Constantly)

• Repetitive motion (e.g., typing, calculator, stapling, stamping, filing, sorting, operating equipment, writing) (Constantly)

• Communicating through speech in the English language required (Constantly)

• Good hearing (Constantly)

• Good close vision to read typed or hand-written material (Constantly)

• Understand, remember and apply verbal and/or written information (Constantly)

• Organize thoughts and ideas into understandable terminology and to complete tasks (Constantly)

• Communicate, exchange and/or explain information (Constantly)

• Count, compute, analyze and/or interpret numerical data (Constantly)

• Make decisions that have an impact on the individual′s work and/or others (Constantly)

• Conduct research, analyze data and/or document findings (Constantly)

• Prioritize and manage workload (Constantly)

• Control one′s own emotional reactions (e.g., frustration) (Constantly)