VAN NC QCP 2 - SR DEPARTMENTAL SYSTEMS ANALYST

About Metro

Job Summary
Performs systems analysis and coordinate the development of systems and/or applications of a specified function or area within a department.

Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes
Education

• Bachelor's Degree in Computer Science, Information Systems, or a related field

Experience

• Three or more years of experience performing systems analysis or computer programming work with increased responsibility over time (Questionnaire has "4 years of experience") (Existing Spec has "4 years' experience"); some positions in this class may require specialized experience in area of assignment

Certification/Licenses

• None required Note The above minimum qualifications reflect best practices. The blue highlights indicate a difference between the draft job spec, the original job spec and/or the questionnaire.
  
  Preferred Qualifications
  
  Example of Duties
  

• Researches functional areas to determine information systems needs

• Performs requirements analysis, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned department

• Designs technical systems specifications

• Provides input to consultants regarding systems needs and acceptability of alternatives

• Evaluates systems to ensure that requirements are properly satisfied

• Verifies vendor compliance with contract and work plan

• Monitors systems performance and responds to systems emergencies

• Troubleshoots, analyzes and resolves system problems

• Prepares cost/benefit analysis reports for information processing systems and develops associated justifications for the acquisition of systems products and services

• Prepares reports, systems training manuals, and technical systems documentation

• Creates and modifies microcomputer programs

• Develops advanced microcomputer analytical models and report programs using specified software packages

• Designs advanced decision support tools and models used for decision making

• Participates in department information security, disaster recovery, and safety programs

• Participates in evaluation and awards of contracts to Information System vendors

• Oversees, trains, and motivates assigned staff

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties
  
  
  Knowledge and Abilities
  Essential Knowledge, Skills and Abilities
  Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Theories, principles, and practices of specified application areas, systems analysis, and statistical methods

  • Applicable local, state, and federal laws, rules, and regulations governing information systems

  • Capabilities of large-scale computer systems

  • Principles of supervision

  
  Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Analyzing and designing data processing systems in a specified application area

  • Managing projects, applications, and programs

  • Troubleshooting system problems

  • Navigating and customizing web-based collaborative platforms, such as SharePoint

  • Analyzing situations, identifying problems, and recommending solutions

  • Exercising sound judgment and creativity in making decisions

  • Communicating effectively orally and in writing

  • Interacting professionally with various levels of Metro employees and outside representatives

  • Training users in implemented systems

  
  Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Perform complex systems analyst work

  • Prepare comprehensive reports and correspondence

  • Determine strategies to achieve goals

  • Meet tight time constraints and deadlines

  • Multi-task and work in a fast paced, team-oriented environment

  • Think and act independently

  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

  • Oversee, train, and motivate assigned staff

  • Read, write, speak, and understand English
    Special Conditions
    The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
    Working Conditions
    

  • Normal office situation (Constantly)

  • Close exposure to computer monitors and video screen (Constantly)

  • Extensive safety training and/or use of protective devices and personal protective gear (Occasionally)

  • Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments (Occasionally)

  • Work after designated regular hours in case of special assignments or emergencies (Occasionally)

  • Available for overtime work when necessary (Occasionally)

  • High work speed to meet required quotas or volume of piecework (Occasionally)

  • Travel, without overnight stays (Occasionally)

  • Travel, including overnight stays (Occasionally)

  • Travel out of state (Occasionally)

  
  Physical Effort Required
  

• Sitting at a desk or table (Constantly)

• Operate a telephone or other telecommunications device and communicate through the medium (Frequently)

• Type and use a keyboard and mouse to perform necessary computer-based functions (Constantly)

• Standing (Occasionally)

• Walking (distance 5′ to 100′) (Occasionally)

• Light lifting or carrying 25 lbs. or less (Occasionally)

• Repetitive motion (e.g., typing, calculator, stapling, stamping, filing, sorting, operating equipment, writing) (Constantly)

• Communicating through speech in the English language required (Constantly)

• Good hearing (Constantly)

• Good distance vision and/or depth perception to judge distances (Frequently)

• Good close vision to read typed or hand-written material (Constantly)

• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.) (Occasionally)

• Understand, remember and apply verbal and/or written information (Constantly)

• Organize thoughts and ideas into understandable terminology and to complete tasks (Constantly)

• Communicate, exchange and/or explain information (Constantly)

• Count, compute, analyze and/or interpret numerical data (Constantly)

• Make decisions that have an impact on the individual′s work and/or others (Constantly)

• Conduct research, analyze data and/or document findings (Constantly)

• Prioritize and manage workload (Constantly)

• Control one′s own emotional reactions (e.g., frustration) (Constantly)

• Work in a high-pressure environment with the ability to manage potentially dangerous situations (directly/indirectly) (Occasionally)